SHIPPING INFORMATION
Free standard shipping within India. International shipping available.
DOMESTIC SHIPPING (INDIA)
| Method | Delivery Time | Cost |
|---|---|---|
| Standard | 3–5 business days | FREE |
| Express | 1–2 business days | ₹299 |
INTERNATIONAL SHIPPING
We ship worldwide via DHL Express / FedEx International Priority.
| Region | Estimated Delivery | Cost |
|---|---|---|
| South Asia (excl. India) | 3–5 business days | ₹1,499 |
| Middle East | 3–5 business days | ₹2,499 |
| Europe, UK, USA, Canada | 3–6 business days | ₹3,499 |
| Australia, New Zealand | 4–7 business days | ₹3,999 |
| Rest of World | 5–10 business days | ₹4,499 |
Important: International orders may be subject to customs duties, import taxes, and brokerage fees levied by the destination country. These charges are the recipient's responsibility and are not included in our shipping fee. We cannot predict or control these charges. Please check with your local customs office for estimates.
ORDER PROCESSING
- Orders placed before 12:00 PM IST (Monday–Friday) ship same day.
- Orders placed after 12:00 PM IST or on weekends/holidays ship the next business day.
- Pre-orders and backorders ship per the estimated date on the product page.
TRACKING
Once your order ships, you'll receive an email with a tracking number and link. You can also track in your account.
DELIVERY
- Signature may be required for international shipments.
- If delivery is attempted and no one is available, the carrier will leave a notice and reattempt (usually 1–2 more times).
- After failed attempts, the package may be held at a local facility for pickup or returned to us.
- Risk of loss transfers to you upon delivery.
LOST OR DAMAGED SHIPMENTS
If your package is lost or arrives damaged, contact us at hello@ateliernoir.com within 7 days of the expected delivery date. We'll file a claim with the carrier and arrange a replacement or refund.
ADDRESS CHANGES
Contact us immediately if you need to update your shipping address. We can only change addresses before the order ships. Once shipped, we cannot redirect packages.
PO BOXES & MILITARY ADDRESSES
We cannot ship to PO Boxes or APO/FPO/DPO addresses via express carriers. Please provide a physical street address.
CONTACT
Questions about shipping? Email hello@ateliernoir.com or use our contact form.