CONTACT US

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EMAIL

For all inquiries, email us at:

hello@ateliernoir.com

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FAQ — QUICK ANSWERS

Where is my order?
Check your order confirmation email for tracking. If you can't find it, email us with your order number.
How do I return or exchange?
See our Returns page or email returns@ateliernoir.com with your order number.
What size should I get?
Check our Size Guide. The jacket fits true to size; size up for layering. We offer free returns.
Do you ship internationally?
Yes. See Shipping for rates and delivery times. Customs duties are the recipient's responsibility.
How do I care for the jacket?
Specialist leather clean only. Do not machine wash. Store on a wide hanger. Condition annually with neutral leather cream.
Can I visit a store?
We're online-only. This allows us to offer exceptional quality at a fair price. Free returns make it risk-free.

OTHER INQUIRIES