PRIVACY POLICY

ATELIER NOIR ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website atelier-noir.com (the "Site") and make purchases.

1. INFORMATION WE COLLECT

Personal Information

We collect personal information that you provide directly to us:

• Order Information: Name, email address, billing address, shipping address, phone number, and payment details when you place an order.
• Account Information: Name, email address, and password if you create an account.
• Communications: Information you provide when you contact us (e.g., via email, contact form).
• Newsletter: Email address if you subscribe to our mailing list.

Automatically Collected Information

When you visit our Site, we automatically collect certain information:

• Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and timestamps.
• Cookies & Tracking: We use cookies and similar technologies to track activity. See our Cookie Policy for details.

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process, fulfill, and manage your orders (including payment processing, shipping, and returns)
• Send order confirmations, shipping updates, and transactional emails
• Respond to your inquiries and provide customer support
• Improve our Site, products, and services
• Send marketing communications (only with your consent)
• Comply with legal obligations
• Prevent fraud and protect our rights

3. LEGAL BASIS FOR PROCESSING (GDPR)

If you are in the EEA/UK, we process your data based on:

• Contract: To fulfill your order
• Consent: For marketing emails and non-essential cookies
• Legitimate Interest: Site analytics, fraud prevention, improving services
• Legal Obligation: Tax, accounting, consumer protection laws

4. SHARING YOUR INFORMATION

We do not sell your personal information. We share data only with:

• Service Providers: Payment processors (Razorpay/Stripe), shipping carriers, email service providers, hosting providers
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. INTERNATIONAL TRANSFERS

Your data may be transferred to and processed in countries other than your own (including India, where we are based). We ensure appropriate safeguards (e.g., Standard Contractual Clauses) for transfers outside the EEA/UK.

6. DATA RETENTION

We retain your information only as long as necessary:

• Order/account data: 7 years after last order (tax/legal requirements)
• Marketing data: Until you unsubscribe
• Analytics/cookie data: Per cookie policy (typically 13 months)

7. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent (for consent-based processing)
• Lodge a complaint with a supervisory authority

To exercise these rights, email privacy@ateliernoir.com. We'll respond within 30 days.

8. CHILDREN'S PRIVACY

Our Site is not directed to children under 18. We do not knowingly collect data from children. If you believe we have, contact us immediately.

9. SECURITY

We implement reasonable technical and organizational measures to protect your data. However, no internet transmission is 100% secure.

10. THIRD-PARTY LINKS

Our Site may contain links to third-party sites. We are not responsible for their privacy practices.

11. CHANGES TO THIS POLICY

We may update this Policy. We'll post changes here with a new "Last updated" date. Material changes will be communicated via email or Site notice.

12. CONTACT US

Questions about this Policy or our data practices?

ATELIER NOIR
Email: privacy@ateliernoir.com
Contact: Contact Form

This policy is effective as of January 1, 2025.